Stop code: CRITICAL SERVICE FAILED. When I try to turn on the computer, a blue screen appears wit

[Majhol]

Hello, when I try to turn on my computer, a blue screen appears.

 

[VikramTheGreat]

Hi @Majhol,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

The error message you're seeing, "Stop code: CRITICAL SERVICE FAILED", on a blue screen typically means that Windows encountered a serious issue during startup, often due to a corrupted driver, missing system file, or incompatible update. Here's how to approach fixing it:

1. Try Startup Repair

1. Power off the computer completely.
2. Power it on and as soon as the HP logo appears, hold down the power button to force a shutdown. Repeat this 3 times. On the 3rd time, Windows should enter Recovery Mode.
3. Select:
   • Advanced options → Startup Repair
   • Follow the on-screen instructions.

2. Boot into Safe Mode

If Startup Repair doesn’t work:

1. In Recovery Mode → choose Troubleshoot → Advanced options → Startup Settings
2. Click Restart
3. After the restart, press 4 or F4 to boot into Safe Mode

If the PC boots into Safe Mode, the issue is likely a driver or update that needs to be rolled back.

3. Uninstall Recent Updates

Still in Safe Mode:

• Go to Control Panel → Programs and Features → View installed updates
• Remove any recent Windows updates or driver installs.

4. Use System Restore

If you've previously created a restore point:

• In Recovery Mode → Troubleshoot → Advanced options → System Restore
• Choose a date before the issue started.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support