Storage Fail

[Britman98]

HP support assistant tells me my storage is failed or failing!  I have done what I can regarding checks and analyzing what I can, but it still has "Fail" against storage!  Any advice would be appreciated.

[WAWood]

@Britman98 

I don't use HPSA so I don't know what that error means.

This issue is often due to a failing drive.

So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the HDD (Hard Disk Drive): http://support.hp.com/us-en/document/c00439024

If not, to check the HDD you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.

Please note that if your model has an SSD instead of an HDD, these diagnostics might not work properly.

[Britman98]

Thank you for your reply, I did a test with HP PC Hardware diagnostic tool and it gave me these results:  

Short Drive self test        Failed   (Storage one  HGST  HTS721010A9E630)

Disk Read Verify                Passed  (Storage one  HGST  HTS721010A9E630)

Long Drive Self Test        Failed   (Storage one  HGST  HTS721010A9E630)

I don't know what to make of it as my laptop seems to function normally!

[WAWood · Accepted solution]

@Britman98 

The diagnostics show your drive is failing -- and while it could last for months, it could also fail tomorrow.  I would look into replacing it as soon as possible.