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Locked

‎01-13-2018 02:28 PM

HP Recommended
Product: N5R61UA
Operating System: Microsoft Windows 10 (64-bit)

Wanted to restore laptop to factory settings but has stuck at 79% for 12 hours. See conflicting instructions on letting it run its course (not turning off) and manual power down. What is best way to proceed.

1 person had the same question
1 REPLY 1

‎01-14-2018 02:50 AM

HP Recommended
Hi,


Best way now would to manual power down by pressing Power button for 5 seconds.

Have you created HP Recovery USB after first setup of this notebook?

You can use this USB to factory reset.

https://support.hp.com/in-en/document/c04758961#AbT6

The reason you're getting stuck up during recovery may be because Windows 10 must have upgraded its build to a newer one automatically previously, which might have corrupted recovery partition.


Regards

Visruth
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