Stuck at TPM security window at resetting laptop

[AAVYA]

Hi my laptop's keyboard was not working after updating patch from microsoft.i tried removal of driver and reset of windows .while resetting windows it stuck at clear  of TPM window..neither F1 nor F2 is working for accepting and rejecting setting..tried to shut down and open again but its stuck at the same window.no F1 key is working to go to BIOS setting while opening laptop..plz help.

[praveen196]

@AAVYA Welcome to HP Community!

I reviewed your post and I understand that you are getting a message related to TPM and the computer is not booting to windows.

Don’t worry, I’d love to help!

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

http://hp.care/2s9hEYz

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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