Stuck at Winver 1803

[larbel]

Hi guys, I just picked up a Spectre Folio and trying to setup and update Win 10, I'm up to Winver 1803 and got a Last failed install attempt on ‎1/‎29/‎2020 - 0x8007042b when trying to update to 1903 thru Settings/Update & Security.  And now, it says my system is up to date and won't even give me another update attempt...

I then tried Windows Update Assistant and it says 1909 is available, all seems going fine and went thru all the updating progress/reboots etc, but at the end it is still 1803, and says 1909 is available when I tried running Windows Update Assistant again...

And when running HP Support Assistant, it tells me  have 9 updates (mostly 1903 drivers I think), but they won't install either and just stuck at the first driver download complete stage and won't do anything, if I force it to quit and restart, it will tell me the driver isn't compatible with my OS????

Please help, thanks!! 

[WAWood]

@larbel 

You said you just picked this up -- so if this is a new PC, then you should contact HP Customer Support to have them put you in touch with HP Tech Support to have them work with you to fix the Win10 update issue.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

[larbel]

I'm not in the States right now and contacting support would be difficult giving the time difference.  I've tried almost everything except for clean install, and I'm having a hard time figuring out how to do a factory restore...  Do I just go to the driver download page and download them one by one?  But where do I get the HP Software Framework from?  Couldn't find it anywhere on the model specific download page.  And shouldn't the recovery disk be on the SSD itself rather than having to order a recovery disk from HP???

[WAWood · Accepted solution]

@larbel 

To answer your questions ...

1) Factory Reset: Press the Esc key repeatedly while rebooting, when the HP Startup Menu appears, select the option to do the reset.  Should take a couple of hours or so.  When it finishes, you'll be back in initial setup.

2) HP Drivers: Don't know of any way to install them en mass unless you use HP Support Assistant and HP is no longer supplying that with new PCs.  So, you're basically stuck downloading and installing them individually.

3) HP Software: While SOME of this is sometimes available from the HP page for your PC, not ALL of it is.  To get it all, you need HP Recovery Media.

4) Recovery Disk: There is no recovery disk but instead, there can be a recovery partition -- but on the PCs with the SSDs, I believe that it is no longer included because it takes up so much space and the SSDs don't have enough to spare.

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.

In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update".

If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (650) 857-1501.

If HP no longer provides Recovery Media for your model, another site you can check is: http://www.computersurgeons.com

When you get the media, if it is a USB stick, insert it into your PC, pressing F9 to get a Boot menu, then select the External USB Hard Drive to boot from it.