Stuck at one screen

[Shivtiwari428]

My pc screen has been stuck to HP PC Hardware diagnostics and I'm not able to exit this screen and log in to my system . As I try to exit the screen the system restarts and comes back to the same screen. 

[sandytechy20]

@Shivtiwari428

Welcome to the HP support community.

Here's what you need to do, start with a hard reset as per HP standards: Click here for details.

If Windows suddenly restarts without warning, or restarts when you try to shut it down, it might be caused by one of several issues. Windows could be set to restart automatically when certain system errors occur. A BIOS update can also resolve the issue. Use the information in this document to resolve issues with the computer restarting unexpectedly.

If the computer restarts unexpectedly and then does not start to Windows, see one of the following documents for steps to resolve this issue:

• HP Guided Solution - No Power or No Boot Troubleshooting for notebook or desktop computers.

• Computer Does Not Start (Windows) for notebook computers.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

Also, have you attempted to capture any error message that appears before or after the device restarts?

Did you try updating the BIOS to resolve the issue? (If not, please click here to find and install it)

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.