Stuck in Italian how to go into menu

[Fiona14]

I am on the password startup page but it is stuck on the Italian, even when I press space plus windows it sag stays on Italian. Please can you help or tell me how to get into the setup page. Thanks 

[Echo_Lake]

@Fiona14
Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Is this first-time setup?
• Have you tried restarting the computer?
• Have you tried any troubleshooting steps?

​​​​​​​Keep me posted for further assistance.

[Fiona14 · Accepted solution]

Hi no its not the first time, when I restart it comes back to Italian. I used this computer and never had a problem before. Thanks for your help Fiona 

[Echo_Lake]

@Fiona14

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue.
Let's try reinstalling the windows operating system In order to fix the issue: Click here to Performing an HP System Recovery (Windows 😎

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.