• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-23-2019 08:55 PM - edited ‎12-23-2019 09:18 PM

HP Recommended
Product: Pavilion g7-2010nr notebook
Operating System: Microsoft Windows 7 (64-bit)

20191104_181228.jpg20191104_181228 (1).jpgI was trying to install windows 10 from a usb drive.  Windows 10 couldn't install because the Diagnostic policy server is not running.Error code: 0x8007025D-0x2000C 

Then Windows Boot Manager came up File: \Boot\BCD   Status: 0xc000000f There is no restore point.  This computer hasn't been used in 4 yrs as it was  my girlfriends. No updates at all. 

Can anybody help me out???  or is it worth fixing???

 

Thank You

 

 

 

 

1 REPLY 1

‎12-23-2019 11:44 PM - edited ‎12-23-2019 11:48 PM

HP Recommended

Did you boot from the USB or simply insert it and try to run it?

To boot from it insert the USB and then shut down the laptop. After a short wait press the power button and start tapping the Esc key. This should bring up a menu where a choice is F9 for Boot device. Tap F9 to open the next selection. You should see the USB as a choice. Use the arrow keys to move to and select/highlight USB then press Enter.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.