Stuck in bitlocker I never set up.

[Kalvinenvy]

Hello, 

I recently went to restart my HP envy 13t (prodID 5PC46AV), and when the computer was shutting off, it preformed a bios update. After this bios update and boot up, my C: drive has been locked with bitlocker. I bought my HP Envy directly from HP, not a third party website. When I was first setting up my laptop, there was nothing that even mentioned bitlockers existence on my computer, so I have no idea what the key to unlock the drive is. After doing some searching it seems like all hope is lost and I will have to reinstall windows, which is very annoying because I never even asked or was prompted to have bitlocker on my computer. Is there any hope for my laptop other than a total reset?

[praveen196]

@Kalvinenvy Welcome to HP Community!

I understand that you are stuck in BitLocker while you have not set up the  BitLocker.

Do not worry. I will try to help you.

BitLocker is a Microsoft software designed to protect your PC against offline attacks, unauthorized access typically if your PC gets stolen. BitLocker is full disk encryption software. More info:

>> https://en.wikipedia.org/wiki/BitLocker

>> http://www.windowscentral.com/how-use-bitlocker-encryption-windows-10

BitLocker was activated by someone on this PC and during the activation time it prompts the user to save/store the key in a safe place.

If this is company owned asset/device, you should turn to your company's IT support guys and they should be able to provide you with the recovery key

If this is your own personal device, and if you don't know your recovery key, most probably you use a slightly different BitLocker version for certain PCs and tablets known as Device encryption. Your key might be stored in Microsoft OneDrive with your Microsoft account here :

>> https://onedrive.live.com/recoverykey

More info >> https://arstechnica.com/information-technology/2015/12/microsoft-may-have-your-encryption-key-heres-...

Try these and let me know if you manage to find the key.

If you don't find your key, there is no way to unlock the data on the hard disk drive and you will need to format it and reimage/reinstall Windows.

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!