Stuck in safe mode when trying to erase data

[Valiant437]

[Hawks_Eye]

Hi @Valiant437 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thank you for sharing the details and the image. I can see that the screen is showing the Windows Recovery Environment with options.

Since the system is stuck in Safe Mode and you are trying to erase data, here’s what we can do step by step:

Steps to Exit Safe Mode and Perform Data Erase

Restart from Recovery Environment

• On the screen you shared, select Troubleshoot.
• Then choose Advanced options → Startup Settings → Restart.
• After restart, press the number key for Enable normal startup (usually option 1).

Perform a Full Reset (Erase Data)

• Go back to Troubleshoot → Reset this PC.
• Choose Remove everything.
• If prompted, select Fully clean the drive for complete erasure.
• Follow the on-screen instructions until the process completes.

If Reset Fails

• Use Cloud Download option under Reset this PC (if available).
• Alternatively, create a Windows installation media using another PC and boot from it to perform a clean installation.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Valiant437]

Thank you for the aid. I've tried those options before ever coming here since I got nothing else to do. Each of these options doesn't change anything. When I reset it boots back to WINRE, when I try to reset pc either remove everything or keep files, it always says there was a problem resetting the PC. Even startup settings doesn't do anything 😓

[Hawks_Eye]

You are welcome @Valiant437 

We sincerely thank you for your patience and co-operation during this troubleshooting process.

I'm sending you a private message to guide you on the next steps.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye