• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-17-2017 04:26 AM

HP Recommended
Product: HP 14-G102AU
Operating System: Microsoft Windows 7 (32-bit)

The problem i got

-Before this, my laptop can't enter windows, it says missing windows/HDD Failure error in windows.

-Try repair using cd windows not work, the partition lock need to unlock it first. I don't know how to unlock when i can't even enter windows.

-Try harddisk checking (F2) Failed Short DST. I know this error need to replace HDD.

-Install new HDD on Laptop and same error happen. Can't enter windows (stuck loading)/Can't install new windows (stuck loading)

 

Need help what should i do? and i lost my warranty.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-17-2017 10:42 AM

HP Recommended

I solved this problem.

 

This problem occur because expired windows 10 and it prevent to boot, repair, new install, etc.

So, i'm using MiniTool Partition Wizard Bootable CD to access my harddrive and wipe the partition.

Then i can install new windows perfectly.

View solution in original post

Was this reply helpful? Yes No
11 REPLIES 11

‎02-17-2017 05:01 AM

HP Recommended

What are you using (DVD, flash drive) to install Windows 7?

Was this reply helpful? Yes No

‎02-17-2017 05:04 AM - edited ‎02-17-2017 05:04 AM

HP Recommended

using dvd and fd 

Was this reply helpful? Yes No

‎02-17-2017 05:06 AM

HP Recommended

Why a floppy drive?

Was this reply helpful? Yes No

‎02-17-2017 05:06 AM

HP Recommended

not floppy drive but flash drive usb3

Was this reply helpful? Yes No

‎02-17-2017 05:08 AM

HP Recommended

Having same problem with both? Walk us through what happens when you boot from the install media

Was this reply helpful? Yes No

‎02-17-2017 05:12 AM

HP Recommended

Yes. when i boot from the media

-Press any key

-Windows loading file

-Starting windows

-entering Install Windows like Language to install, time, keyboard

-then go to install now button and i click it

 

Nothing happen just loading in setup is starting

Was this reply helpful? Yes No

‎02-17-2017 05:14 AM

HP Recommended

Well you just gave yourself the solution so I am assuming all is OK now. Thanks. 

Was this reply helpful? Yes No

‎02-17-2017 05:16 AM

HP Recommended

hey no..

I don't find any solution. Maybe i wrong click the blue button 

Was this reply helpful? Yes No

‎02-17-2017 05:49 AM

HP Recommended

Anyway, you are using flash drive or cd to install the windows 7 operating system. Please try another file ( i mean another iso file, you can download it or purchase the disk ). If it was the fault of the same file, you can solve it like this.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.