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‎09-06-2022 11:33 AM

HP Recommended
Product: HP Pavilion - 15z-cw100 CTO
Operating System: Microsoft Windows 11

My laptop has now been stuck on HP BIOS Update at 55% for over a week. I called HP Support and they told me to keep the power connected so that is what I have done. They said they would contact me again but have not done so, therefore I am asking here. I have tried clicking and holding the power button for various intervals with and without the power connected as instructed by an HP support assistant. I have given up on getting the computer to work again. Now I would just like to recover the hard drive. Any ideas? Also, what is the worst that could happen if I disconnect the power and let the battery run out? It seems that's my only hope for a change in the status quo. Thank you for any help you can offer. 

Category:
3 REPLIES 3

‎09-06-2022 11:35 AM

HP Recommended

Hello @Arthur74 

Sorry to hear that you are having problems ... I would like to help you.

 

(1) Power off computer

(2) Disconnect charger

(3) Press and hold <power> button for 30 seconds

(4) Connect charger

(5) Follow the HP standard procedure

 https://www.youtube.com/watch?v=qpiGUojtr3E

(6) Please report your results

https://www.youtube.com/watch?v=qpiGUojtr3E
youtube.com/watch?v=qpiGUojtr3E
In this video, you will see how to restore the BIOS on your HP computer. Many HP computers allow you to recover the last known working version of the BIOS from the hard drive in case of an issue. Follow the simple steps in this video to restore your BIOS with ease. Chapters: 00:00 Introduction ...
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‎09-07-2022 05:47 AM

HP Recommended

Thank you for the quick response. The problem is that I cannot power off the computer as you suggest in step one. There is no reaction when I press the power button for any amount of time. Therefore, I think my only way to turn it off is to let the battery run out. 

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‎09-07-2022 10:21 AM

HP Recommended
@Arthur74 wrote:

Thank you for the quick response. The problem is that I cannot power off the computer as you suggest in step one. There is no reaction when I press the power button for any amount of time. Therefore, I think my only way to turn it off is to let the battery run out. 

Hello @Arthur74

Well, then please wait...

Keep me updated

 

Kind regards

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