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‎03-18-2023 04:46 PM

HP Recommended

Hey hoping for some help.

 

I have a 5 year old HP Omen Desktop computer. I had an issue in January with this and couldn't get it restarted. I took it to a local repair shop and they fixed it, basically they told me they fixed the problem, installed windows 11. I did ask them to put a new 1TB SSD drive in which they did. When got it home it gave me a little trouble restarting with getting stuck on the logo when restarting, however after a few restarts I got it going and have had no troubles since.

 

Today it must of restarted and now I am stuck on the loading screen again. I have tried holding power to turn it off, unplug for a few minutes and then plug back in and restart. Did not work.

 

I have also seen a few things about restarting and holding either of F9, F10, or F11 or the windows key and B. I have tried a few of these and I have made it no where.

 

Unfortunately the place I took it to the first time is not replying to my messages.. I don't really want to drop it off somewhere new and start over with another person, or another bill.

 

Hoping for some help! Thanks in advance.

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