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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Stuck on PLEASE WAIT

Create an account on the HP Community to personalize your profile and ask a question
03-26-2019 05:06 AM
Hi @Burceh
Welcome to the HP Support Community.
What's the exact model name of the computer? Click here for steps on finding the information we need. Do not share any of your personal information such as serial, phone number, email ID, etc.
While you respond to that, try these steps -
1) Shutdown the computer.
2) Unplug all the Adapter and peripherals connected.
3) Remove the Battery. (This step is not applicable for PCs with in-built batteries).
4) Press and hold down the power button for 15 to 20 seconds.
5) Plug-in the Adapter and put the Battery back into the computer.
6) Try to turn on the computer.
If the computer does not boot up, try a system restore -
1) Shutdown the computer.
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.
3) Press F11 once for System Recovery.
4) Choose the Keyboard Layout.
5) Click on Troubleshoot.
6) Go to Recovery Manager and click on System Restore.
7) Choose a Restore point or a Restore date when the computer was working fine.
8) Click on OK to initialize the System Restore.
Let me know how that goes.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Asmita
I am an HP Employee