Stuck on Startup Menu

[OceanStan]

I have an issue as whenever I turn on my laptop, it comes up with the startup menu and it says choose your keyboard layout and shows different languages. After I click my language it shows troubleshoot and turn off your PC, when I press troubleshoot it shows recovery manager and advanced options. I have no way of getting off of this page. I have done everything inside of recovery manager and Advanced options apart from a few things. Many of the things inside of advanced options do not work like startup repair, uninstall updates, system image recovery and system restore. I have tried multiple commands in the command prompt including a command that will reset my PC and this did not work. I tried using the recovery manager, the run computer checkup didn't do anything and the system recovery option is blanked out and I can't press it my last resort was the show contact information which has led me to this please can anybody help me as soon as possible as I have a busy laptop life currently.

[praveenbv]

Hi@OceanStan, Welcome to the HP Support Community!

I understand that notebook has an issue Operating system.

You have tried all the steps try with the below link to steps to download the Operating system manually that may fix the issue.

HP Consumer PCs - Using the HP Cloud Recovery Tool Windows 10,

Hope this helps! Keep me posted. 

Keep me posted. Happy to help!

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