Stuck on preparing automatic repair Even when trying to factory reset

[Eric216]

I have a Hp notebook 15-bs244wm Stuck on Preparing auto repair I went to the bios And did a check My hard drive short dst check failed Hard drive 1 primary HDD Bay How do I fix this?

[Paul_Tikkanen]

Hi:

You will need to install a new hard drive and reinstall the operating system.

Below is the link to the service manual where you can find the hard drive removal and replacement procedure.

HP 15 Laptop PC (Intel)HP 15g Laptop PCHP 15q Laptop PC Maintenance and Service Guide

You may want to consider replacing the 500 GB mechanical hard drive with a better performing 2.5" 500 GB solid state drive (SSD).

While you have the notebook apart, you may want to upgrade the memory by replacing the 4 GB memory chip with an 8 GB memory chip.

This would be a compatible 8 GB memory chip for your notebook:

Crucial 8GB DDR4-2400 SODIMM | CT8G4SFS824A | Crucial.com

After you replace the drive, use the HP cloud recovery tool with another PC running W7 64 bit or newer and a 32 GB USB flash drive to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

Here is an info link for how to use the utility.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

Since you have to install the recovery tool on another PC, after you launch it, you will need to enter your notebook's product number in the tool's search window to proceed.

Your notebook's product number is: 3TT17UA#ABA