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‎07-25-2024 03:22 AM - edited ‎07-25-2024 03:59 AM

HP Recommended

Hello, 

My laptop(zbook 17 g2) stuck on preparing automatic repair. 

When I ran hardware diagnostics, my hard drive check passed; however, I received "memory quick check : software error".  What does this mean and how can I solve the problem?

Category:
5 REPLIES 5

‎07-25-2024 09:43 AM

HP Recommended

Hi @Monaacr 

 

automatic repair can fail for many reasons, the main one being that there are system files that cannot be recovered, in which case it is best to reinstall windows from a USB device.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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‎07-25-2024 11:03 AM

HP Recommended

I tried to reinstall Windows from a USB device, but it got stuck on the logo screen as shown in the uploaded image.

IMG_20240725_200249.jpg

 

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‎07-25-2024 11:08 AM

HP Recommended

try running the tests again, and see if the disk is working properly,

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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‎07-25-2024 12:29 PM

HP Recommended

I ran the tests again and got the same results.

Memory Quick Check: Software error

Hard Drive Check: Passed

IMG_20240725_211913.jpg

 

IMG_20240725_212041.jpg

 

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‎07-25-2024 12:31 PM

HP Recommended

how much memory does the laptop have, if it has two memory modules, remove one and test it and then do the same with the second module.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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