Stuck on recovery loop

[Laoo]

Laptop: HP Envy dv7 Windows 8

Hello. I have a problem with my laptop and I hope you guys can help. I was trying to upgrade it from windows 8 to 10 but my problem is that whenever i boot windows 10 media creation tool, i get stuck on the windows logo then crashes with the msg “Your pc ran into a problem and needs to restart. We’re just collecting some error info, and then we’ll restart for you”.

Then it goes back to the blue Recovery screen with this msg. 

Your pc needs to be repaired

A required device isn’t connected or cant be accessed.

Error code: 0xc0000225

You’ll need to use the recovery tools on your installation media. If you dont have any installation media (like a disk or USB device), contact your system administrator or PC manufacturer.

Press Enter to try again

Press F8 for Startup Settings

Press Esc for UEFI Firmware Settings

When i press F8 nothing happens

When i press Enter i get this msg:

The application or operating system couldn't be loaded because a required file is missing or contain errors.

File:\\WINDOWS\system32\winload.efi

Error code: 0xc000000f

When i press Esc i get to black screen Startup Menu

F1 System Information

F2 System Diagnostic

F9 Boot device option

F10 BIOS setup

F11 System Recovery 

Enter - Continue startup 

*When i press F11 and Enter it only goes back to the blue Recovery screen.

What i tried already:

- i did all system diagnostic test and everything is good

- legacy boot enabled, secure boot disabled then tried to run usb (boot device option F9) windows 10 media creation tool again but same thing happens (stuck on windows logo)

- updated bios (F.13 to F.2e which is the latest)

- created a bootable usb windows 8 disk image (iso file) through rufus. (Still stuck on windows logo then back to blue recovery screen)

- created usb recovery drive from another windows 10 pc (your pc ran into some problem msg then back to blue recovery screen)

- tried turning off and on three times to get the automatic repair window but no luck.

- removed battery then tried hard resetting still nothing

If anyone could help me, i would appreciate it so much.

[ub6424]

Hello @Laoo 

Sorry to hear that you are having problems ... I would like to help you.

(1) "The cause could be" that the hardware is not compatible with Windows 10.

(2) Download Windows 11 (Current release: Windows 11 2022 Update l Version 22H2)

--->>> Create Windows 11 Installation Media

(3) Please report your results

[Laoo]

Hello @Ub6424

Thanks for replying!

I created Windows 11 bootable USB drive and unfortunately it didn’t work. I got this blue screen msg after booting the usb.

 

[ub6424]

Hello @Laoo 

The BSOD is related to Intel Rapid Storage Technology.

(1) What SSD/hard drive is installed ?

(2) Please send pictures of < all > BIOS settings

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[Laoo]

 

Hey @Ub6424

Hard drive:

 BIOS settings:

 

 

 

[ub6424]

Hello @Laoo 

(1) Change BIOS settings

BIOS > System Configuration:

Fan Always On <Disabled>

Intel Rapid Start Technology <Disabled>

(2) Save Bios settings and exit

(3) Restart and run Windows setup again

(4) Please report your results

[Laoo]

Hey,

Both are now disabled

But still doesn’t work, it shows this error still

 

[ub6424 · Accepted solution]

Hello @Laoo 

(1) Please remove 32 GB mSATA SSD drive

MZMPC032HBCD-000H1

To disassemble notebook and remove SSD see:

HP ENVY dv7 Notebook PC Maintenance and Service Guide

Page 72 Chapter 4 Removal and replacement procedures

Page 73 Component replacement procedures

(2) Test Windows Setup again

(3) Please report your results

[Laoo]

Hello again,

*Btw, I used windows 10 instead because windows 11 was not compatible on my laptop.

I took out the SSD as u said and it worked.

When i turned on the laptop, the system said that the HDD was disabled but i manage to enabled it somehow. After that i turned off legacy mode then restarted the laptop and then the windows installer came up automatically. Also i did clean diskpart before installing windows on the hard drive. Then windows 10 was installed successfully.

Also, is the 32gb SSD suppose to show up in the system or not? Because i only see the HDD on my computer.

Anyway, my laptop is now running windows 10! Thank you so much, i appreciate ur help!!

[ub6424]

---

@Laoo wrote:

Hello again,

*Btw, I used windows 10 instead because windows 11 was not compatible on my laptop.

I took out the SSD as u said and it worked.

When i turned on the laptop, the system said that the HDD was disabled but i manage to enabled it somehow. After that i turned off legacy mode then restarted the laptop and then the windows installer came up automatically. Also i did clean diskpart before installing windows on the hard drive. Then windows 10 was installed successfully.

Also, is the 32gb SSD suppose to show up in the system or not? Because i only see the HDD on my computer.

Anyway, my laptop is now running windows 10! Thank you so much, i appreciate ur help!!

---

Hello @Laoo 

32 GB SSD will be visible if you set BIOS: Intel Rapid Start Technology <Enabled>

You're welcome !

Good luck

Kind regards