Stundenlang gechattet

[dietmarr]

StStundenlang gechattet

Hp Mitarbeiter ist nicht in der Lage mir zu helfen w11 neu zu installiueren

 8 Stunden gechattet !

Setup erkennt die Nvme Festplatte nicht

Brauche Treiber dazu

Hp kann nicht helfen?!?!!!

[Paul_Tikkanen]

See if the driver that I zipped up and attached below works:

Unzip and copy all of the files in the folder in the attachment to a USB flash drive.

Have the flash drive and your Windows installation media plugged into USB ports.

Boot from the Windows installation flash drive.

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

If you check the box, it will only include the compatible driver.

If Windows still can't find the drive, uncheck the box to include the compatible driver and try any of the ones listed.

Click Next, and Windows should install.

Your PC is also supported by the HP cloud recovery tool which you can use to make a bootable USB recovery drive that will reinstall Windows the drivers and the software that originally came with your notebook and it should have the IRST drivers installed in the factory image.

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive for this.

HP Consumer-PCs – Verwenden des HP Cloud Recovery Tools unter Windows 11 und Windows 10 | HP® Suppor...

You can download the software from the Microsoft Store

HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store

Since you have to use the utility on another PC, you will need to enter your PC's product number in order to proceed to make the recovery media.

Your PC's product number is 4D4R3EA#ABD