Sudden Lag Issue - Optimize Failure

[buggamile]

Processor Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz 1.19 GHz
Installed RAM 16.0 GB (15.7 GB usable)
Device ID F1613394-F63B-4C2D-8AA7-FDFE63678CC8
Product ID 00325-81532-65384-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points

A couple of weeks ago, naturally just about a month after the warranty ended, my laptop started lagging, making it all but unusable.  Seriously unusable.  I needed it to do a freelancing project I had picked up, so I did all that I knew to do, and eventually did a Windows Fresh Start, reinstalled the OS.  This didn't fix the issue, so I took it in to a local computer shop, paid $50 for them to look at it and they said they couldn't find anything wrong with it. 

Well, the only software I use is the Adobe CC suite, I reached out to their support and they remoted in to my computer and experienced the lag, and they checked out my computers stats and said there is no reason they see it should be so bad - yet, it is.  Unquestionably, it is an issue.

When I run the HP Support Optimizer it never finishes.  It stalls on deleting the browsing history, particularly "Deleting add on data . . . "

I don't have any savings to replace the laptop and I need it for work.  I am at a loss.  I don't know what to.

[praveenbv]

Hi@buggamile,

Welcome to HP Community!

Apologize for the issue with the performances. We understand it's a new notebook lets try a few troubleshooting steps to fix the issue.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Please share the product number of your PC to assist you better.

Excellent description and a great diagnosis are done. It is greatly appreciated.

Let's start with performing a hard reset on the PC to release any excessive static/power that could have caused the issue. 

• Turn off the computer. 
• Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers. 
• Unplug the AC adapter from the computer. 
• Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory. 
• Press the Power button to turn on the computer. 
• If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key. 

Second, you can check if there is Bios update available for your PC, here is the link to download. 

Performing a test on the Hard drive as well as on the Memory from the Hardware diagnostics:  

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
4. Click Extensive Test.
5. Click Run once, or Loop until error.
   While the test is running, the time remaining and test result for each component are shown on the screen. The test can take 2 or more hours to complete.

   NOTE:

If the diagnostics are not available when using the F2 menu, run the HP PC Hardware Diagnostics from a USB drive. To download the latest version of the diagnostics, go to the HP Hardware Diagnostics website. For instructions, see Testing from an external USB device.

The best way to resolve the issue is by using the HP Guided Troubleshooter: 

CLICK HERE FOR STEP BY STEP GUIDE (Scroll to the bottom for more options)

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!