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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Sudden shutdown

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04-15-2024 10:33 PM
My laptop shuts down suddenly from time to time. It is unpredictable behavior. I do not know what the reason is. When it dies, it gives me a message saying no hard desk found! when it dies, it also comes back by its own most of the times. one issue I already have in my device is the weak battery for which I am trying to find a compatible replacement. could that be it? Please help as it is so frustrating and making me lose a lot of work and start from scratch every single time.
04-18-2024 08:51 PM
Sounds like the battery is not holding a charge -- but that does not explain why the laptop is shutting down while connected to the charger.
How old is the laptop and how long has it been doing this?
I am a volunteer and I do not work for, nor represent, HP
04-18-2024 09:31 PM
This issue has been happening for 8 months now. However, it has been happening more frequent recently. I have had this laptop for more than 5 years now.
No doubt the battery needs a replacement. The issue here now is that I have not been able to find a compatible one for HP.