Suddenly stop working and shutdown itself. And start heating for 30 to 40 minutes. And when i try it

[LAPTOP-62OJH7OL]

in my laptop when we use it .suddenly it is stop working and shutdown and not turn off and after some time it too much heat and it is fan is show their voice  .when it is normal we plug the charger and laptop is turn on and battery is zero . This problem me facing many time .please give me a better solution for this

[Sneha_01]

Hi @LAPTOP-62OJH7OL,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your laptop is experiencing overheating issues, unexpected shutdowns, and battery problems. Here are steps to diagnose and address these issues:

1. Overheating and Shutdowns

• Dust Accumulation: Dust can block ventilation and cause overheating. Use compressed air to clean out dust from the vents and fans.
• Fan Operation: Ensure that the fan is working properly. If it’s making unusual noises, it might be malfunctioning or clogged.
• Thermal Paste: Over time, the thermal paste between the CPU/GPU and heatsink can degrade. If you’re comfortable with it, consider reapplying thermal paste. If not, seek professional help.
• External Cooling: A cooling pad can help reduce the temperature by providing additional airflow.
• Surface: Place the laptop on a hard, flat surface to ensure proper ventilation. Avoid using it on soft surfaces like beds or couches.
• Temperature Monitoring: Use software like HWMonitor or SpeedFan to check the internal temperatures. If temperatures are consistently high, it indicates a cooling issue.
• BIOS Update: Check the hp website for BIOS updates that might improve thermal management.Drivers: Update graphics and chipset drivers as they can affect thermal performance.

2. Battery Issues

• Battery Report: Use the battery report command in Windows Command Prompt to check the health of the battery. Open Command Prompt and type powercfg /batteryreport and press Enter.
• Replace Battery: If the report indicates degraded health or if the battery is not holding a charge, consider replacing it.
• Power Plan: Ensure that your power settings are configured correctly. Go to Control Panel > Power Options and select a balanced power plan.
• Charger and Port: Check if the charger and charging port are working correctly. A faulty charger or port can affect charging and power.
• Battery Calibration: Fully charge the battery to 100%, then let it drain completely until the laptop shuts down. Charge it back to 100% to recalibrate.
• Disconnect Battery: If you have a removable battery, try running the laptop on AC power only to see if the issue persists. This can help identify if the battery is the problem.

3. System Diagnostics

• Built-in Diagnostics: Use built-in diagnostics tools provided by the laptop manufacturer. For HP laptops, you can run diagnostics by pressing F2 during startup.
• Clean Boot: Perform a clean boot to check if any third-party software is causing issues. Type msconfig in the search bar, go to the Services tab, and check Hide all Microsoft services. Click Disable all, then restart the laptop.
• Reset Windows: If software issues are suspected, consider performing a system reset or clean installation of Windows. Ensure you have backups of your important data.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support