• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-24-2021 03:32 PM

HP Recommended
Product: Probook 4740
Operating System: Microsoft Windows 10 (64-bit)

25/11/2021

Hi,

Just reluctantly Updated my Camera Driver this morning because I got fed up with seeing it in Additional Updates. Updated the Driver 2 months ago and had immediate Blue Screen when trying to use Camera for Zoom. Took my Computer in for Repair. 

Anyhow today I saw ( Fixed ) at the end of the Driver description so forgiving me updates the Driver and same, same issue again.

BLUE SCREEN any time I try to do anything with the Camera.  Would sure appreciate it if anyone has a fix they can share for my dilemma.

Regards, rstec 

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.