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‎02-28-2020 12:58 AM

HP Recommended
Product: Support Assistant
Operating System: Microsoft Windows 10 (64-bit)

It is very frustrating that HP support Assistant insists on resending messages that it has already sent time after time. 

 

Welcome to HP Support

HP Support Mobile App

Life-Proof your brand new PC?

Having operating system issues?

Having PC Performance issues?

Having some audio issues on your PC?

 

I receive these, delete them and then a few weeks later get them sent again, gradually the number of messages that are sent repeatedly is growing and there is now 9 messages all of which I have received before - surely I don't need  the "Welcome to HP Support" and "Life-Proof your new PC" when I have been using the application for over a year. 

 

 

 

 

 

1 person had the same question
7 REPLIES 7

‎02-28-2020 03:28 AM

HP Recommended

Do you use the latest version from the HP Support Assistant (try to re-install it).

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If the answer is helpful mark it with Kudos by clicking on the kudos button. If your problem is solved then mark it as solved. Thanks 🙂

P.S.
I am a volunteer and I do not work for, nor represent, HP
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‎02-28-2020 03:39 AM

HP Recommended

I am  running the latest version Version 9.6.587.0 / 8.8.24.33.

 

 

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‎02-28-2020 06:47 AM

HP Recommended

same as as I and I couldn´t reproduce that. Did you have only one PC or multiple added there? Did you use the login option in the software or use it without a login (I use that with an login, I would say that the messages are saved in the DB on HP and therefore didn´t re-appear on my side).

--------
If the answer is helpful mark it with Kudos by clicking on the kudos button. If your problem is solved then mark it as solved. Thanks 🙂

P.S.
I am a volunteer and I do not work for, nor represent, HP
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‎02-28-2020 07:32 AM

HP Recommended

I have two laptops listed, I am logged in, I delete all the messages and they reappear the following month. There is no way to bulk delete them, I have to delete them one at a time and the next time there are the same messages and often a few new ones to boot.  

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‎03-03-2020 11:50 AM

HP Recommended

Just to emphasise, I deleted all the messages on 1 March and I have the same nine messages sent to me today.

 

M 

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‎03-03-2020 12:30 PM

HP Recommended

hm strange I use that on multiple devices and do not have this kind of issues...

--------
If the answer is helpful mark it with Kudos by clicking on the kudos button. If your problem is solved then mark it as solved. Thanks 🙂

P.S.
I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎03-03-2020 12:46 PM

HP Recommended

Hopefully someone somewhere will know what triggers the messages and why it insists on sending the same messages to the same people; just as an aside, under privacy laws shouldn't there be some opt-in option for receiving these support/marketing messages?

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