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‎06-12-2025 02:43 PM

HP Recommended
Product: Envy 2 in 1 14"
Operating System: Microsoft Windows 11

Can someone provide me with a working phone # for HP support.  I have a new Envy laptop - less than a month old.  No HP site or app (HP Support Assistant) recognizes the serial or product #.  Apparently I can not connect with any form of online support without them, but the Catch 22 is that the online support won't let me enter them.  I have tries various sources without success.  Appreciate any help.

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1 REPLY 1

‎06-14-2025 03:55 AM

HP Recommended

@svolk, Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share your HP unit's serial number or product number with us via private message? 

 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 
 

Now, let's dive into the issue! Could you please elaborate on what's happening with your PC? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Max3Aj

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