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‎01-08-2020 01:27 PM

HP Recommended
Product: DV7-6163us

Operating a DV7-6163us laptop with Windows 7 (64)

I can't get the switchable radeon graphics driver to install.

I see 5 graphics drivers available and have successfully installed 4 of the 5.

sp54470.exe says it cannot install

My device manger only shows one driver installed.

 

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1 ACCEPTED SOLUTION

Accepted Solutions

‎01-08-2020 01:43 PM

HP Recommended

Hello, do you have already used a Radeon card in this computer?? Because I see only the integrated graphics processor in this model..: 

https://support.hp.com/us-en/product/hp-pavilion-dv7-6100-entertainment-notebook-pc-series/5082216/m...

 

AMD drivers is explained because the driver page is for all this computer's series, but in theory you don't have dedicated card in this model.. 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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2 REPLIES 2

‎01-08-2020 01:43 PM

HP Recommended

Hello, do you have already used a Radeon card in this computer?? Because I see only the integrated graphics processor in this model..: 

https://support.hp.com/us-en/product/hp-pavilion-dv7-6100-entertainment-notebook-pc-series/5082216/m...

 

AMD drivers is explained because the driver page is for all this computer's series, but in theory you don't have dedicated card in this model.. 

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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‎01-08-2020 01:48 PM

HP Recommended

Well - I guess that would explain it.  Thanks for the link and your help.  I appreciate it.!

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