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‎09-08-2020 02:39 PM - edited ‎09-08-2020 02:41 PM

HP Recommended

Hi,

 

So my laptop is currently on charge but in the charging icon thing there's a white 'x' symbol, it is charging, I was just wondering if anyone knew why this is there?

 

Thanks,

Beth

1 REPLY 1

‎09-11-2020 06:28 AM

HP Recommended

@BethMG

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the exact model for your computer?
  • What is the operating system you are using?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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