Synaptics Control Panel NOT WORKING

[dida16]

Hi. I bought recently a hp notebook, and among other problems I encounter is that Synaptics control panel is not working. In my case, I don't even see the touchpad option. Though it seems to be installed. I tried to re-download it from Microsoft store but unsuccessfully! I download the driver from a third-party page and tried to install it but after the installation, I got the message that the driver failed to open because the operating system is not supported. Since the laptop is brand new, I have the latest update of Windows 1909. I tried everything. To update the drivers, attempt to re-install it from the recovery, followed every tip I read but nothing. Fails to download, to open, to run. I figured this is  Synaptics problem. Can someone help me, please? It is extremely annoying to type and all your time and effort blows to your face simply because your palm accidentally touched the touchpad and the cursor moved to another place... Touchpad blocker and other similar apps don't work of course. The communication with hp assist and help is non-existent sadly.

Best regards,

[praveen196]

@dida16 Welcome to HP Community!

I understand that the Synaptics Control Panel is not working.

Do not worry. I will try to fix the issue.

First, restart the computer and tap on F10 during restart, once on BIOS screen, move the mouse cursor around to check if it works normally, 

If it does, it would confirm a software issue and you follow the below steps if it doesn't work on its a hardware failure and I would suggest a touchpad replacement. 

 
I recommend you to uninstall any generic synaptic drivers showing up for the touchpad (if available) under hidden devices from the device manager: 

• Click Start, point to All Programs, point to Accessories, and then click Command Prompt. 

• At a command prompt, type the following command , and then press ENTER: 

set devmgr_show_nonpresent_devices=1 

• Type the following command a command prompt, and then press ENTER: 

start devmgmt.msc 

• Troubleshoot the devices and drivers in Device Manager. 
  NOTE: Click Show hidden devices on the View menu in Device Manager before you can see devices that are not connected to the computer. 

• When you finish troubleshooting, close Device Manager. 

• Type exit at the command prompt. 
   
  Note that when you close the command prompt window, Window clears the devmgr_show_nonpresent_devices=1 variable that you set in step 2 and prevents ghosted devices from being displayed when you click Show hidden devices. 

And then download a new version of the synaptic drivers using this link: Click here  

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