SysInfoCap and CommRecovery routinely stop working

[Dr_Norbert]

Looking at the reliability monitor, I see that every few days these two apps are listed as "stopped working".  Typically this happens around the same time as successful windows updates.  Is this normal?  Is this indicative of other instabilities?  I'm asking because I experienced a BSOD yesterday after trying to shut down Chrome.  Error details for the most recent events below.  Thank you.

Source
CommRecovery

Summary
Stopped working

Date
‎01/‎07/‎2020 12:39

Status
Report sent

Description
Faulting Application Path: C:\Program Files\HPCommRecovery\HPCommRecovery.exe

Problem signature
Problem Event Name: CLR20r3
Problem Signature 01: HPCommRecovery.exe
Problem Signature 02: 2.0.15.0
Problem Signature 03: 5baddfe7
Problem Signature 04: System.Management
Problem Signature 05: 4.8.4084.0
Problem Signature 06: 5dda3e36
Problem Signature 07: 8a
Problem Signature 08: 51
Problem Signature 09: PSZQOADHX1U5ZAHBHOHGHLDGIY4QIXHX
OS Version: 10.0.19041.2.0.0.768.101
Locale ID: 2057
Additional Information 1: c845
Additional Information 2: c8458de3129ac310566f5f5edb271f67
Additional Information 3: 5dff
Additional Information 4: 5dff2d6b7dceb66a4b189316eb4881dc

Extra information about the problem
Bucket ID: ed5eca613fdd3d7681af1c0ef1282005 (1274268070070198277)

Source
SysInfoCap

Summary
Stopped working

Date
‎01/‎07/‎2020 12:39

Status
Report sent

Description
Faulting Application Path: C:\Windows\System32\DriverStore\FileRepository\hpcustomcapcomp.inf_amd64_79c5c41204d03777\x64\SysInfoCap.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: SysInfoCap.exe
Application Version: 1.20.1790.0
Application Timestamp: 5e7a6918
Fault Module Name: Windows.Web.dll
Fault Module Version: 10.0.19041.264
Fault Module Timestamp: b6b2335e
Exception Code: c0000005
Exception Offset: 000000000000cbfb
OS Version: 10.0.19041.2.0.0.768.101
Locale ID: 2057
Additional Information 1: 0f49
Additional Information 2: 0f49fa0c9e229e9f2b57e749d695115c
Additional Information 3: 601e
Additional Information 4: 601e1133d3e1b0761a70c71f49418aa5

Extra information about the problem
Bucket ID: 70686a700257edca16d375f6f09ea00b (1644787992379695115)

[FrankSV]

I have caught a similar issue with my EliteBook 840 G6

Description
Faulting Application Path: C:\Windows\System32\DriverStore\FileRepository\hpcustomcapcomp.inf_amd64_f9a9b7d1270c2de0\x64\SysInfoCap.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: SysInfoCap.exe
Application Version: 1.20.1790.0
Application Timestamp: 5e7a6918
Fault Module Name: ntmarta.dll
Fault Module Version: 10.0.18362.1
Fault Module Timestamp: d95e6299
Exception Code: c0000005
Exception Offset: 000000000001fe26
OS Version: 10.0.18363.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 9915
Additional Information 2: 9915efc9c6029acc0f7e9f556a9b9e3a
Additional Information 3: 620b
Additional Information 4: 620bca5989845842ffd357db45f6bf86

Extra information about the problem
Bucket ID: 6583f3a8e4dfd2d0ae17f557eac1b0b1 (2168471503551705265)

Would appreciate your help

[mpw101]

HP Pavilion Desktop - TP01-0050

Product number 6YQ50AA#ABA

Microprocessor Intel(R) Core(TM) i5-9400 CPU @ 2.90GHz

System board 8653 A (SMVB) System BIOS F.11

Windows 10 Home v1909  64bit

Windows Firewall and Windows Defender

Here is the same thing.  Happens daily, sometimes 2-4 times a day.  Goes back to at least June 19.  That’s as far as Reliability Monitor goes. 

Source

SysInfoCap

Summary

Stopped working

Date

‎7/‎17/‎2020 9:53 AM

Status

Report sent

Description

Faulting Application Path: C:\Windows\System32\DriverStore\FileRepository\hpcustomcapcomp.inf_amd64_79c5c41204d03777\x64\SysInfoCap.exe

Problem signature

Problem Event Name:        APPCRASH

Application Name:   SysInfoCap.exe

Application Version: 1.20.1790.0

Application Timestamp:     5e7a6918

Fault Module Name: Windows.Web.dll

Fault Module Version:       10.0.18362.836

Fault Module Timestamp:   7be0b3bf

Exception Code:      c0000005

Exception Offset:     000000000000c9ca

OS Version:  10.0.18363.2.0.0.768.101

Locale ID:     1033

Additional Information 1:   ffb0

Additional Information 2:   ffb09c283cabbf278dd73d90daff9f0e

Additional Information 3:   df5b

Additional Information 4:   df5b26e776297596f54993238a0bd740

There are also a lot of these - Installation Failure: Windows failed to install the following update with error 0x80073D02: 9P4W8RFN9M2T-AD2F1837.HPSystemEventUtility. 

I think they are related.

Maybe someone will eventually  figure out what is going on.

[mpw101]

Well "SysInfoCap stopped working error"  went away for three days in a row and I thought it magically fixed itself.  But it came back yesterday and is here again today.  Oh well.