System Check Command file

[Ozoner]

I was initializing my brand new HP model 15-dy2172 laptop by following prompts. Windows 11 Home loaded. Set up laptop logon password. Using the provided Edge browser I successfully logged in to my **bleep** account. Then loaded Chrome browser when popup appeared as default browser. No more active icons. Upon restart and laptop logon all I get is black screen and cursor. No active icons, nada. Using diagnostics for message that the System Check Command file is improperly formatted or missing I reloaded BIOS using Windows+b+power keys, same thing. Black screen with cursor. Next?

[Nal_NR]

Hi @Ozonerm,

Welcome to the HP Support Community. 

I'd be happy to help you! 

To better assist you - Were there any recent changes made to the computer? 

While you respond to that, try these steps to perform a power reset on the computer - 

1. Shutdown the computer. 
2. Unplug all the Adapter and peripherals connected. 
3. Remove the Battery. 
4. Press and hold down the power button for 15 to 20 seconds. 
5. Plug-in the Adapter and put the Battery back into the computer. 
6. Try to turn on the computer. 

If the issue still persists, try restoring the computer using these steps -

1. Shutdown the computer. 
2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3. Press F11 once for System Recovery. 
4. Choose the Keyboard Layout. 
5. Click on Troubleshoot. 
6. Go to Recovery Manager and click on System Restore. 
7. Choose a Restore point or a Restore date when the computer was working fine. 
8. Click on OK to initialize the System Restore.
 

Also, try testing the hardware using these steps -

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
4. Click Extensive Test. 

Hope this helps! Keep me posted. 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.