• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

Whenever I tried cmos resetting bios by removing battery it didnt work. But when I try typing the password 3 times the error message to come up said system disabled and i 61998563 so maybe someone can help me find the alternate admin password or whatever and the next step to change bios settings. 

3 REPLIES 3
HP Recommended

Hi @missy251,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

The "System Disabled" message followed by a numeric code (e.g., 61998563) on an HP laptop indicates that the BIOS is locked, and the system is requesting a recovery or reset password. Here's how you can address this issue.

 

Use the Numeric Code for a Backdoor Password

HP laptops often allow you to bypass the BIOS lock with a master password generated from the "System Disabled" code. You can try the following:

Online BIOS Master Code Generators:

  • Use trusted online tools to generate a master password based on the code (e.g., 61998563).
  • Search for "HP BIOS master password generator" and enter the code when prompted.

Manual Attempt:

  • Try entering the code 61998563 directly as the password (some models may use it as a recovery code).

Resetting BIOS Settings

If you successfully access the BIOS and want to reset it:

  1. Enter BIOS:
    • Reboot the laptop and press the appropriate key (Esc, F10, or F2) during startup to enter the BIOS.
  2. Reset to Default:
    • Navigate to the BIOS settings and select the option to "Load Setup Defaults" or "Reset BIOS to Factory Defaults."
  3. Save and Exit:
    • Save your changes and exit the BIOS.

Note:

  • If you continue to experience issues, the CMOS battery reset may not have worked because some HP laptops store BIOS settings in non-volatile memory. This requires a more advanced reset or reprogramming of the BIOS chip.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
HP Recommended

This did not work for me. I am unsure if I chose a trusted site or not but I am unable to do anything in my laptop.

HP Recommended

Hi @missy251,

 

Thank you for your response, 

 

I'm sending a private message to assist you with the next action.

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

I hope this helps! Keep me posted.

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.