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‎11-05-2018 09:01 AM - edited ‎11-05-2018 09:02 AM

HP Recommended
Product: HP Notebook
Operating System: Microsoft Windows 10 (64-bit)

I order the USB recovery drive directly from HP and I keep getting an error.  I have tried different hard drives thinking maybe the drive was bad.  The message it says after about 2 hours of recovedry is "The recovery attempt has failed.  Select one of the following buttons:  Save Log  Details  Retry   I have tried all three of the options.  I downloaded the logs and will paste it in here.  I found other people on here that have had the problem and followed the directions on their post and hasnt worked. Any help would be greatly appreciated.  Thanks

 

[14:54:45.90] [PANIC.cmd] has been called at non-WinPE environment.
[14:54:45.90] [PANIC.cmd] activate BP and reboot into WinPE environment at first...
[14:54:31.69][ChkError.cmd] **************************************************
[14:54:31.70][ChkError.cmd]  [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd] has started...
[14:54:31.72][ChkError.cmd] --------------------------------------------------
[14:54:31.73][ChkError.cmd]  Check SW Error...
[14:54:31.73][ChkError.cmd] --------------------------------------------------
[14:54:31.75][ChkError.cmd]   
[14:54:31.76][ChkError.cmd]  Create ["C:\system.sav\ChkError.cmd.FAILURE.flg"] file...
[14:54:31.78][ChkError.cmd]   
[14:54:31.78][ChkError.cmd]  Logfile [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[14:54:31.80][ChkError.cmd]   
[14:54:31.81][ChkError.cmd]  Check 2nd parameter [BBVClean]
[14:54:31.83][ChkError.cmd]   
[14:54:31.84][ChkError.cmd]  Error Checking items : [MEMDUMP,APPSLOG,REGDEV,TIMEOUT,WINSAT,FAILUREFLG,RMFAIL]
[14:54:31.86][ChkError.cmd]  --------------------------------------------------
[14:54:31.86][ChkError.cmd]  Checking : Memory Dump
[14:54:31.87][ChkError.cmd]    Could not find memory dump...
[14:54:31.92][ChkError.cmd]   
[14:54:31.92][ChkError.cmd]  [DumpFile]
[14:54:31.94][ChkError.cmd]  Result=PASSED
[14:54:31.95][ChkError.cmd]  --------------------------------------------------
[14:54:31.97][ChkError.cmd]  Checking : Apps' log
[14:54:31.97][ChkError.cmd]   
[14:54:37.29][ChkError.cmd]  [AppsLog]
[14:54:37.34][ChkError.cmd]  Result=PASSED
[14:54:37.40][ChkError.cmd]  --------------------------------------------------
[14:54:37.43][ChkError.cmd]  Checking : Yellow-Bang
[14:54:37.48][ChkError.cmd]   
[14:54:37.51][ChkError.cmd]  Run [PINChkT.exe /dev /s]
[14:54:38.53][ChkError.cmd]   
[14:54:38.56][ChkError.cmd]  Append [REGDEVT_PASS2_BBVClean.LOG] to [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[RegistryDevicesCheck]
Result=FAILED

FAILED DEVICE #0:
Description  : Unknown Device
PNPDeviceID  : ACPI\INT3400\2&DABA3FF&2
Code         : [28]

FAILED DEVICE #1:
Description  : PCI Memory Controller
PNPDeviceID  : PCI\VEN_8086&DEV_9D21&SUBSYS_81EB103C&REV_21\3&11583659&2&FA
Code         : [28]

FAILED DEVICE #2:
Description  : PCI Data Acquisition and Signal Processing Controller
PNPDeviceID  : PCI\VEN_8086&DEV_1903&SUBSYS_81EB103C&REV_08\3&11583659&2&20
Code         : [28]

FAILED DEVICE #3:
Description  : PCI Data Acquisition and Signal Processing Controller
PNPDeviceID  : PCI\VEN_8086&DEV_9D31&SUBSYS_81EB103C&REV_21\3&11583659&2&A2
Code         : [28]

FAILED DEVICE #4:
Description  : PCI Simple Communications Controller
PNPDeviceID  : PCI\VEN_8086&DEV_9D3A&SUBSYS_81EB103C&REV_21\3&11583659&2&B0
Code         : [28]

[14:54:38.59][ChkError.cmd]   
[14:54:38.62][ChkError.cmd]  Run [FIND.exe /I 'Result=FAILED' C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG]
[14:54:38.70][ChkError.cmd]  [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] There was some FAILED device. Please check the file C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG.
[14:54:38.75][ChkError.cmd]    There was some FAILED device...
[14:54:38.78][ChkError.cmd]    or, there was not target file...
[14:54:38.81][ChkError.cmd]    Result=FAILED
[14:54:38.84][ChkError.cmd]   
[14:54:38.87][ChkError.cmd]  --------------------------------------------------
[14:54:38.90][ChkError.cmd]  Checking : Timeout in INSTALL.log
[14:54:38.95][ChkError.cmd]   
[14:54:38.98][ChkError.cmd]  Run [FIND.exe /I 'timeout with' C:\System.sav\Util\Install.log]
[14:54:40.73][ChkError.cmd]  Run [FIND.exe /I 'timeout wait' C:\System.sav\Util\Install.log]
[14:54:41.03][ChkError.cmd]   There is NO timeout in install.log file.
[14:54:41.06][ChkError.cmd]   
[14:54:41.11][ChkError.cmd]  [TIMEOUT]
[14:54:41.14][ChkError.cmd]  Result=PASSED
[14:54:41.17][ChkError.cmd]  --------------------------------------------------
[14:54:41.20][ChkError.cmd]  Checking : WinSAT
[14:54:41.23][ChkError.cmd]   
[14:54:41.28][ChkError.cmd]  [WinSAT]
[14:54:41.31][ChkError.cmd]  Result=PASSED
[14:54:41.34][ChkError.cmd]  --------------------------------------------------
[14:54:41.37][ChkError.cmd]  Checking : FAILURE.flg
[14:54:41.65][CheckFailureFlags.cmd] **************************************************
[14:54:41.65][CheckFailureFlags.cmd]  [CheckFailureFlags.cmd] has started...
[14:54:41.67][CheckFailureFlags.cmd] --------------------------------------------------
[14:54:41.68][CheckFailureFlags.cmd]  Check FAILURE.flg at [PASS2_BBVClean]
[14:54:41.68][CheckFailureFlags.cmd] --------------------------------------------------
[14:54:44.82][CheckFailureFlags.cmd]   
[14:54:44.82][CheckFailureFlags.cmd]  No FAILURE.flg was found in C:\SwSetup folder
[14:54:44.84][CheckFailureFlags.cmd]   
 Volume in drive C is Windows
 Volume Serial Number is 6E7C-B8D7

 Directory of c:\system.sav

10/31/2018  02:29 PM    <DIR>          2ndCap
10/31/2018  02:46 PM    <DIR>          bbv
06/05/2018  07:45 PM             3,115 BDL50TPRABAR401
10/31/2018  02:54 PM                46 ChkError.cmd.FAILURE.flg
05/25/2018  12:14 PM             6,131 CNB16WW3C4T601.ini
06/05/2018  07:45 PM            11,015 CND608PS192A_DPS
06/06/2018  04:58 AM    <DIR>          CONFIG
06/05/2018  07:46 PM             7,619 cpqdl.ini
06/05/2018  07:46 PM             3,925 CTO.TXT
06/05/2018  07:46 PM                14 CTOHW.TXT
10/31/2018  02:25 PM    <DIR>          EXCLUDE
10/31/2018  02:38 PM    <DIR>          ExitProc
10/31/2018  02:38 PM    <DIR>          FactoryUpdate
06/06/2018  05:00 AM    <DIR>          fbi
10/31/2018  02:54 PM    <DIR>          Flags
10/31/2018  02:30 PM             7,788 Info.bom
10/31/2018  02:54 PM    <DIR>          logs
06/06/2018  04:39 AM    <DIR>          P2PP
05/27/1997  02:42 AM                46 REBOOT.ME
06/06/2018  05:23 AM               368 REGFLUSH.LOG
10/31/2018  02:54 PM               139 Result.ini
06/06/2018  04:33 AM    <DIR>          support
06/06/2018  05:20 AM           485,266 SYSINFO.LOG
10/31/2018  11:50 AM    <DIR>          WSDVTDC
              12 File(s)        525,472 bytes
              12 Dir(s)  57,247,449,088 bytes free
[14:54:44.85][CheckFailureFlags.cmd] --------------------------------------------------
[14:54:44.87][CheckFailureFlags.cmd]  [CheckFailureFlags.cmd] has completed...
[14:54:44.87][CheckFailureFlags.cmd] **************************************************
[14:54:44.90][ChkError.cmd]   
[14:54:44.93][ChkError.cmd]  [FAILURE_FLAG]
[14:54:44.96][ChkError.cmd]  Result=PASSED
[14:54:45.01][ChkError.cmd]  --------------------------------------------------
[14:54:45.04][ChkError.cmd]  Checking : RMFAIL.flg exists or not
[14:54:45.07][ChkError.cmd]   
[14:54:45.10][ChkError.cmd]   No [C:\SYSTEM.SAV\Flags\RMFAIL.flg].
[14:54:45.14][ChkError.cmd]   
[14:54:45.17][ChkError.cmd]  [RMFAIL]
[14:54:45.20][ChkError.cmd]  Result=PASSED
[14:54:45.25][ChkError.cmd]   
[14:54:45.28][ChkError.cmd]  --------------------------------------------------
[14:54:45.31][ChkError.cmd]  Some error detected...
[14:54:45.34][ChkError.cmd]   
[14:54:45.37][ChkError.cmd] --------------------------------------------------
[14:54:45.40][ChkError.cmd]  [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd]
[14:54:45.45][ChkError.cmd]  [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] found [1] SW issue[s]...
[14:54:45.48][ChkError.cmd] --------------------------------------------------
[14:54:45.51][ChkError.cmd]  [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail.
[14:54:45.54][ChkError.cmd]  [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log
[14:54:45.57][ChkError.cmd]   
[14:54:45.60][ChkError.cmd] --------------------------------------------------
[14:54:45.65][ChkError.cmd]   
[14:54:45.68][ChkError.cmd]  This is for customer image...
[14:54:45.70][ChkError.cmd]   
[14:54:45.73][ChkError.cmd]  Trigger CTO panic...
[14:54:46.03][InactiveSP.cmd] **************************************************
[14:54:46.04][InactiveSP.cmd]  [InactiveSP.cmd] has started...
[14:54:46.06][InactiveSP.cmd] --------------------------------------------------
[14:54:46.06][InactiveSP.cmd]  Inactive System Parition...
[14:54:46.07][InactiveSP.cmd] --------------------------------------------------
[14:54:46.07][InactiveSP.cmd]   
[14:54:46.09][InactiveSP.cmd]  Create ["C:\system.sav\InactiveSP.cmd.FAILURE.flg"]...
[14:54:46.10][InactiveSP.cmd]   
[14:54:46.10][InactiveSP.cmd]  Inactive ESP...  
[14:54:46.12][InactiveSP.cmd]   
[14:54:46.15][DrvLtr2ESP.cmd] **************************************************
[14:54:46.17][DrvLtr2ESP.cmd]  [C:\SYSTEM.SAV\ExitProc\DrvLtr2ESP.cmd] has started...
[14:54:46.18][DrvLtr2ESP.cmd] --------------------------------------------------
[14:54:46.18][DrvLtr2ESP.cmd]   Create ["C:\system.sav\DrvLtr2ESP.cmd.FAILURE.flg"] file...
[14:54:46.20][DrvLtr2ESP.cmd]   
[14:54:46.21][DrvLtr2ESP.cmd]   
[14:54:46.21][DrvLtr2ESP.cmd]  Detect ESP partition index...
[14:54:46.23][DrvLtr2ESP.cmd]   
[14:54:46.54][DrvLtr2ESP.cmd]  ESP partition index = [1]
[14:54:46.56][DrvLtr2ESP.cmd]  ESP drive letter = [NONE]
[14:54:46.56][DrvLtr2ESP.cmd]   
[14:54:46.57][DrvLtr2ESP.cmd]  Assign drive letter to ESP...
[14:54:46.59][DrvLtr2ESP.cmd]   
[14:54:49.81][DrvLtr2ESP.cmd]  Succeed in assigning drive letter to ESP
[14:54:49.84][DrvLtr2ESP.cmd]  Delete ["C:\system.sav\DrvLtr2ESP.cmd.FAILURE.flg"] file since no errors detected...
[14:54:49.85][DrvLtr2ESP.cmd] --------------------------------------------------
[14:54:49.85][DrvLtr2ESP.cmd]  [DrvLtr2ESP.cmd] has completed...
[14:54:49.87][DrvLtr2ESP.cmd] **************************************************
[14:54:50.31][InactiveSP.cmd]  Found ESP [S:]...
[14:54:50.31][InactiveSP.cmd]    going to rename .efi files to disable ESP...
[14:54:50.35][InactiveSP.cmd]  Inactive ESP successfully.
[14:54:50.35][InactiveSP.cmd]   
[14:54:50.37][InactiveSP.cmd]  Active BP...
[14:54:50.37][InactiveSP.cmd]   
[14:54:50.42][InactiveSP.cmd]  BP drive letter = [D:]
[14:54:50.45][InactiveSP.cmd]  Active BP successfully.
[14:54:50.46][InactiveSP.cmd]   
[14:54:50.46][InactiveSP.cmd]  Delete ["C:\system.sav\InactiveSP.cmd.FAILURE.flg"] file since no errors detected...
[14:54:50.48][InactiveSP.cmd] --------------------------------------------------
[14:54:50.49][InactiveSP.cmd]  [InactiveSP.cmd] has completed...
[14:54:50.49][InactiveSP.cmd] **************************************************
[14:54:50.76] [PANIC.cmd] going to reboot Windows...

2 people had the same question
1 REPLY 1

‎11-05-2018 10:02 AM

HP Recommended

Hi:

 

I wouldn't be able to help you with why the HP recovery media isn't working but you may be able to clean install W10 this way...

 

To reinstall W10...Use the Media Creation Tool.  Make the 64 bit installation media.

 

https://www.microsoft.com/en-us/software-download/windows10

 

You can make a W10 USB flash drive installer using an 8 GB flash drive using another Windows PC, since your PC is not working.

 

W10 will work with the product key in the BIOS, install and automatically activate once you are connected to the internet.

 

Here are the steps to create the W10 USB flash drive installer...

 

  1. Select Download tool now, and select Run.
  2. If you agree to the license terms, select Accept.
  3. On the What do you want to do? page, select Create installation media for another PC, and then select Next.

  4. Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

  5. Select which media you want to use:
  6. USB flash drive.  Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

Then you can install the drivers and available software from the PC's support page.

 

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