System Rebooting

[Fred-17]

At least once a day, sometimes more, the OS comes up with a black screen that says my device has an error. And then it reoots.

[Fred-17]

At least once a day, sometimes more, the OS comes up with a black screen that states my device has an error. It then reboots.

[Deep_World]

Hi @Fred-17,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I’m sorry you’re going through this; I understand the concern and don’t worry I’ll help you with this. 

Let’s go through this carefully so we can narrow down what’s causing it. Could you share a bit more detail after trying the following checks?

• Device model: Which HP laptop or desktop are you using?
•  Windows version: Are you running Windows 10 or 11, and is it fully updated?
•  Error message details: When the black screen appears, does it show a specific error code or stop code before rebooting?
•  Event Viewer logs: After reboot, open Event Viewer → Windows Logs → System and check for critical errors around the time of the crash.
•  HP UEFI Hardware Diagnostics: Restart and press F2 (or Esc → F2) to run HP’s System extensive test . Do CPU, memory, and disk all pass?
• Driver updates: Use HP Support Assistant or Windows Update to confirm all drivers (especially graphics and chipset) are current, try via windows update too.
•  External devices: Try disconnecting non‑essential peripherals (USB drives, dongles, etc.) to see if the crashes still occur.
•  Overheating check: Does the device feel unusually hot before the reboot? Thermal shutdowns can cause black‑screen errors.

Once we know whether the error is tied to hardware, drivers, or overheating, we’ll have a clearer path forward.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World