System Recovery Error

[Harrison44]

I purchased the USB-Windows 10 - 64 Bit Recovery Kit but the operation keeps failing.  Below is the error log.  Can anyone help me resolve this issue?

[20:19:37.79] **************************************************
[20:19:37.82] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd] has started...
[20:19:37.85] --------------------------------------------------
[20:19:37.87] Check SW Error...
[20:19:37.90] --------------------------------------------------
[20:19:37.92]
[20:19:37.95] Create ["C:\system.sav\ChkError.cmd.FAILURE.flg"] file...
[20:19:37.96]
[20:19:37.98] Logfile [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[20:19:38.01]
[20:19:38.02] Check 2nd parameter [BBVClean]
[20:19:38.06]
[20:19:38.07] Error Checking items : [MEMDUMP,APPSLOG,REGDEV,TIMEOUT,WINSAT,FAILUREFLG]
[20:19:38.10] --------------------------------------------------
[20:19:38.13] Checking : Memory Dump
[20:19:38.15] Could not find memory dump...
[20:19:38.18]
[20:19:38.20] [DumpFile]
[20:19:38.23] Result=PASSED
[20:19:38.26] --------------------------------------------------
[20:19:38.27] Checking : Apps' log
[20:19:38.29]
[20:19:42.06] [AppsLog]
[20:19:42.15] Result=PASSED
[20:19:42.27] --------------------------------------------------
[20:19:42.38] Checking : Yellow-Bang
[20:19:42.48]
[20:19:42.62] Run [PINChkT.exe /dev /s]
[20:19:44.23]
[20:19:44.34] Append [REGDEVT_PASS2_BBVClean.LOG] to [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[RegistryDevicesCheck]
Result=FAILED

FAILED DEVICE #0:
Description : PCI Encryption/Decryption Controller
PNPDeviceID : PCI\VEN_1022&DEV_1537&SUBSYS_80B3103C&REV_00\3&11583659&1&40
Code : [28]

FAILED DEVICE #1:
Description : Unknown Device
PNPDeviceID : ACPI\ASD0001\2&DABA3FF&1
Code : [28]

FAILED DEVICE #2:
Description : PCI Device
PNPDeviceID : PCI\VEN_10EC&DEV_5229&SUBSYS_80B3103C&REV_01\4&25E25A5C&0&0015
Code : [28]

[20:19:44.45]
[20:19:44.56] Run [FIND.exe /I 'Result=FAILED' C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG]
[20:19:44.73] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] There was some FAILED device. Please check the file C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG.
[20:19:44.84] There was some FAILED device...
[20:19:44.93] or, there was not target file...
[20:19:45.02]
[20:19:45.15] --------------------------------------------------
[20:19:45.26] Checking : Timeout in INSTALL.log
[20:19:45.35]
[20:19:45.46] Run [FIND.exe /I 'timeout with' C:\System.sav\Util\Install.log]
[20:19:46.57] Run [FIND.exe /I 'timeout wait' C:\System.sav\Util\Install.log]
[20:19:47.07] There is NO timeout in install.log file.
[20:19:47.18]
[20:19:47.27] [TIMEOUT]
[20:19:47.38] Result=PASSED
[20:19:47.51] --------------------------------------------------
[20:19:47.60] Checking : WinSAT
[20:19:47.70]
[20:19:47.82] [WinSAT]
[20:19:47.93] Result=PASSED
[20:19:48.06] --------------------------------------------------
[20:19:48.17] Checking : FAILURE.flg
[20:19:48.45] **************************************************
[20:19:48.48] [CheckFailureFlags.cmd] has started...
[20:19:48.49] --------------------------------------------------
[20:19:48.52] Check FAILURE.flg at [PASS2_BBVClean]
[20:19:48.54] --------------------------------------------------
[20:20:09.56]
[20:20:09.57] No FAILURE.flg was found in C:\SwSetup folder
[20:20:09.59]
Volume in drive C is Windows
Volume Serial Number is 26D3-BBC9

Directory of c:\system.sav

09/13/2017 08:37 PM <DIR> 2ndCap
09/25/2016 11:11 PM 11,019 5CD5230VWJC0_DPS
09/13/2017 08:06 PM <DIR> bbv
09/13/2017 08:19 PM 46 ChkError.cmd.FAILURE.flg
09/23/2016 12:03 PM 69,903 CNB16WW3RYT601.ini
09/26/2016 08:07 AM <DIR> CONFIG
09/25/2016 11:14 PM 6,507 cpqdl.ini
09/25/2016 11:13 PM 3,267 CTO.TXT
09/25/2016 11:14 PM 14 CTOHW.TXT
09/13/2017 08:38 PM <DIR> EXCLUDE
09/13/2017 08:40 PM <DIR> ExitProc
09/13/2017 08:39 PM <DIR> FactoryUpdate
09/26/2016 08:08 AM <DIR> fbi
09/13/2017 08:19 PM <DIR> Flags
09/26/2016 07:53 AM 6,376 Info.bom
09/13/2017 08:19 PM <DIR> logs
09/25/2016 11:15 PM <DIR> P2PP
05/27/1997 02:42 AM 46 REBOOT.ME
09/26/2016 08:43 AM 368 REGFLUSH.LOG
09/13/2017 08:19 PM 139 Result.ini
09/26/2016 07:33 AM <DIR> support
09/26/2016 08:41 AM 535,736 SYSINFO.LOG
09/13/2017 08:06 PM <DIR> WDT
09/13/2017 08:24 PM <DIR> WSDVTDC
09/25/2016 11:11 PM 2,745 X2F-ABA
12 File(s) 636,166 bytes
13 Dir(s) 964,034,564,096 bytes free
[20:20:09.62] --------------------------------------------------
[20:20:09.65] [CheckFailureFlags.cmd] has completed...
[20:20:09.67] **************************************************
[20:20:09.76]
[20:20:09.87] [FAILURE_FLAG]
[20:20:10.01] Result=PASSED
[20:20:10.13]
[20:20:10.23] --------------------------------------------------
[20:20:10.34] Some error detected...
[20:20:10.49]
[20:20:10.60] --------------------------------------------------
[20:20:10.71] [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd]
[20:20:10.82] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] found [1] SW issue[s]...
[20:20:10.93] --------------------------------------------------
[20:20:11.04] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail.
[20:20:11.15] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log
[20:20:11.24]
[20:20:11.35] --------------------------------------------------
[20:20:11.48]
[20:20:11.57] This is for customer image...
[20:20:11.67]
[20:20:11.76] Trigger CTO panic...
[20:20:12.13] **************************************************
[20:20:12.17] [C:\SYSTEM.SAV\ExitProc\DataColl\DumpBCD.cmd] has started...
[20:20:12.18] --------------------------------------------------
[20:20:12.21] STAGE : [DISABLE_SB_CMD]
[20:20:12.23] Dump BCD...
[20:20:12.26] --------------------------------------------------
[20:20:12.28]
[20:20:12.31]

Firmware Boot Manager
---------------------
identifier {fwbootmgr}
displayorder {bootmgr}
{1a152e89-98f6-11e7-944c-806e6f6e6963}
{f22f2476-98fc-11e7-aa35-b2c469369253}
{f22f2477-98fc-11e7-aa35-b2c469369253}
timeout 0

Windows Boot Manager
--------------------
identifier {bootmgr}
device partition=\Device\HarddiskVolume1
path \EFI\Microsoft\Boot\bootmgfw.efi
description Windows Boot Manager
locale en-US
inherit {globalsettings}
default {current}
resumeobject {f22f2473-98fc-11e7-aa35-b2c469369253}
displayorder {current}
toolsdisplayorder {memdiag}
timeout 30

Firmware Application (101fffff)
-------------------------------
identifier {1a152e89-98f6-11e7-944c-806e6f6e6963}
device partition=\Device\HarddiskVolume1
description Internal Hard Disk

Firmware Application (101fffff)
-------------------------------
identifier {f22f2476-98fc-11e7-aa35-b2c469369253}
description Internal CD/DVD ROM Drive(UEFI)

Firmware Application (101fffff)
-------------------------------
identifier {f22f2477-98fc-11e7-aa35-b2c469369253}
description USB Drive (UEFI)

Windows Boot Loader
-------------------
identifier {current}
device partition=C:
path \windows\system32\winload.efi
description Windows 10
locale en-US
inherit {bootloadersettings}
recoverysequence {f22f2478-98fc-11e7-aa35-b2c469369253}
recoveryenabled Yes
isolatedcontext Yes
allowedinmemorysettings 0x15000075
osdevice partition=C:
systemroot \windows
resumeobject {f22f2473-98fc-11e7-aa35-b2c469369253}
nx OptIn
bootmenupolicy Standard

Windows Boot Loader
-------------------
identifier {f22f2478-98fc-11e7-aa35-b2c469369253}
device ramdisk=[\Device\HarddiskVolume5]\Recovery\WindowsRE\Winre.wim,{f22f2479-98fc-11e7-aa35-b2c469369253}
path \windows\system32\winload.efi
description Windows Recovery Environment
locale en-us
inherit {bootloadersettings}
displaymessage Recovery
osdevice ramdisk=[\Device\HarddiskVolume5]\Recovery\WindowsRE\Winre.wim,{f22f2479-98fc-11e7-aa35-b2c469369253}
systemroot \windows
nx OptIn
bootmenupolicy Standard
winpe Yes

Resume from Hibernate
---------------------
identifier {f22f2473-98fc-11e7-aa35-b2c469369253}
device partition=C:
path \windows\system32\winresume.efi
description Windows Resume Application
locale en-US
inherit {resumeloadersettings}
recoverysequence {f22f2478-98fc-11e7-aa35-b2c469369253}
recoveryenabled Yes
isolatedcontext Yes
allowedinmemorysettings 0x15000075
filedevice partition=C:
filepath \hiberfil.sys
bootmenupolicy Standard
debugoptionenabled No

Windows Memory Tester
---------------------
identifier {memdiag}
device partition=\Device\HarddiskVolume1
path \EFI\Microsoft\Boot\memtest.efi
description Windows Memory Diagnostic
locale en-US
inherit {globalsettings}
badmemoryaccess Yes

EMS Settings
------------
identifier {emssettings}
bootems No

Debugger Settings
-----------------
identifier {dbgsettings}
debugtype Local

RAM Defects
-----------
identifier {badmemory}

Global Settings
---------------
identifier {globalsettings}
inherit {dbgsettings}
{emssettings}
{badmemory}

Boot Loader Settings
--------------------
identifier {bootloadersettings}
inherit {globalsettings}
{hypervisorsettings}

Hypervisor Settings
-------------------
identifier {hypervisorsettings}
hypervisordebugtype Serial
hypervisordebugport 1
hypervisorbaudrate 115200

Resume Loader Settings
----------------------
identifier {resumeloadersettings}
inherit {globalsettings}

Device options
--------------
identifier {f22f2479-98fc-11e7-aa35-b2c469369253}
description Windows Recovery
ramdisksdidevice partition=\Device\HarddiskVolume5
ramdisksdipath \Recovery\WindowsRE\boot.sdi

[20:20:12.70]
[20:20:12.71] --------------------------------------------------
[20:20:12.74] [DumpBCD.cmd] has completed...
[20:20:12.76] **************************************************
[20:20:13.20] **************************************************
[20:20:13.21] [C:\SYSTEM.SAV\ExitProc\DrvLtr2ESP.cmd] has started...
[20:20:13.24] --------------------------------------------------
[20:20:13.26] Create ["C:\system.sav\DrvLtr2ESP.cmd.FAILURE.flg"] file...
[20:20:13.29]
[20:20:13.32]
[20:20:13.34] Detect ESP partition index...
[20:20:13.35]
[20:20:13.76] ESP partition index = [1]
[20:20:13.79] ESP drive letter = [NONE]
[20:20:13.81]
[20:20:13.84] Assign drive letter to ESP...
[20:20:13.85]
[20:20:16.50] Succeed in assigning drive letter to ESP
[20:20:16.52] Delete ["C:\system.sav\DrvLtr2ESP.cmd.FAILURE.flg"] file since no errors detected...
[20:20:16.55] --------------------------------------------------
[20:20:16.58] [DrvLtr2ESP.cmd] has completed...
[20:20:16.60] **************************************************

[The_Fossette]

Hi @Harrison44,

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are having issues performing recovery on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

Follow the steps in the below article and check if it helps.

http://hp.care/2sZtgO9

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!