• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-07-2024 10:05 PM

HP Recommended
Product: HP ENVY x360 Convertible Laptop PC 15m-ed1023dx

Hello,

I am currently experiencing an issue with my computer where, I believe during an update, the computer was accidentally shut off and cannot boot back up.  Now, turning on my computer, I am only faced with a black screen with the HP logo, saying "Preparing Automatic Repair", which usually will stay on that screen indefinitely.

Looking through options available online, I opened the startup menu (tapping ESC) and ran System Diagnostics (F2). Through this, I ran hardware tests (through HP PC Hardware Diagnostics UEFI) which came back showing no issue, as all options "passed". Additionally, I ran the Hard Drive/SSD Storage Test and the Memory Test, both of which came back as "passed". 

After reviewing several more options online, I concluded my next step would be System Recovery (F11) through the startup menu. However, upon doing this, I am once again at an endless black screen, now with the message saying "Please Wait". 

Honestly, I am fine with losing all of the info on the computer, as most of my info is already backed up online. I just want to be able to use the computer again. 

Any help on this issue would be much appreciated, thank you!

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.