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‎08-15-2020 06:26 PM

HP Recommended
Product: HP Envy 17t100-k000
Operating System: Microsoft Windows 7 (64-bit)

My hard drive crashed on my HP Envy 17t100-k000. I've replaced the hard drive with a new SSD, and am using a USB flash drive for the recovery of the Windows7 operating system. However, I'm getting an error message stating, "This computer is not supported by the System Recovery Media" Error 0120-0004-0002. Not sure what to do from here. Any advice?

 

1 REPLY 1

‎08-15-2020 06:28 PM

HP Recommended

Hi:

 

Do you have a W7 product key?

 

If so, what version of W7 is the key good for...Home Premium or Professional?

 

If you have a product key, I can give you the link to the W7 64 bit ISO file and you can clean install W7 on your PC.

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