System Recovery attempt has failed!

[maecorpusa]

Greetings Community...

I just recently purchased a USB System Recovery Disk from HP to restore my laptop to factory reset, after having it for almost 5 years. I went thru the entire recovery process 5 times, and there's still an error message at the end that says "System Recovery attempt has failed."  Can ANYONE PLEASE Assist me in correcting this?  I haven't been able to use my computer in 2 days since this system recovery attempt.

Thanks in advance...🙂

[Paul_Tikkanen · Accepted solution]

Hi:

Unfortunately, I wouldn't be able to help you get the HP recovery media to work.

It is kind of like a light bulb.  It either works or it doesn't.

But I have two options for you to help you get your notebook usable again.

1. Make a bootable USB recovery drive using the HP cloud recovery tool. 

You will need to have access to another working Windows PC, and a 32 GB USB flash drive.

This will reinstall Windows, the drivers and the software that originally came with your notebook.

Some forum members have reported that the media you make with this tool works, when the HP supplied recovery media doesn't.

Here is an info link for how to use that utility...

https://support.hp.com/us-en/document/c06162205

2. If that doesn't work either, then you can make a plain W10 installation flash drive using the media creation tool at the link below.

https://www.microsoft.com/en-us/software-download/windows10

When you get to the part of the installation that asks 'Where do you want to install Windows,' delete every partition on the hard drive, leaving just one partition of unallocated space.

Click Next, and W10 should install.

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

https://support.hp.com/us-en/drivers/selfservice/HP-ENVY-m7-u100-Notebook-PC/10862139/model/13443433

[maecorpusa]

Greetings Paul and THANKS for responding...

I'm going to try your recommendations as soon as I have access to a working Windows PC.  

It's unfortunate that I had to go thru this after spending $60 for a recovery drive that doesn't work.

I'm attempting to get a refund from HP now.

I'll keep you posted if your recommendations work out.

Thanks again... 🙂 

[Paul_Tikkanen]

You're very welcome.

Hopefully one of those two methods will work.

I'm hoping the first one will but if not the second option of the clean install is almost guaranteed to work.

[maecorpusa]

Greetings Again Paul...

THANK YOU SO MUCH for your assistance. IT WORKED!!...LOL. 

Now, I just need my money back from HP for this System Recovery USB that didn't work..lol 😆

Hope to chat with you again soon... 🤗

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.

Hopefully you will be able to get a refund from HP for the non-working recovery media.