-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- System Recovery vs Factory Reset?

Create an account on the HP Community to personalize your profile and ask a question
03-28-2009 06:41 AM
Hi.
Booted tx1217cl with recovery disc (F11 not working for some reason).
Under "Advanced options" two of the choices are:
-System Recovery (Recover your computer to its original factory condition) and
-Factory Reset (Recover your system to its original factory condition)
Does anyone know what the difference is between those two options? I am looking to do a destructive recovery and don't know which one of those options would do that, if either.
Thanks 🙂
Solved! Go to Solution.
03-28-2009 10:52 AM
06-27-2009 10:12 AM
Good to know what those options represent.
It appears that neither of those recovery options actually wipe the hdd (zer0 fill) before reinstalling the media. But I noticed that a destructive recovery option *is* available when using recovery media on my hp desktops. That option is accessed, with first recovery disk inserted in drive, via a seekrit manufacturer menu, by pressing ctrl+backspace at the blinking cursor at startup. That option not available on the tx1217cl laptop or these. So no destructive recovery option available using the recovery disks for hp laptops? No hp mechanism to completely wipe the hdd (zero fill) before reinstalling media?
06-27-2009 02:45 PM
**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
07-14-2009 07:22 PM
I have used the factory reset option on my computer and now need to use it again and its gone?
Is this only available to be used once? I call HP tech support and they didnt even know what factory reset was....
then after I explained to him and showed him this thread and some other stuff online he tells me I have to buy recovery disks from him.
For some reason the recovery disks that you generate with the new laptop don't have this option in them?
What really is bizarre to me is that is was there before, I used it and now its gone in the advanced options tab.
01-16-2010 06:43 PM - edited 01-16-2010 06:44 PM
@123ejd123
You will not need the key to install from Recovery set, no matter which option you choose. However, since Recovery failed both from hdd partition and disks I am not so sure Reset will work either.
If Reset fails too, enter BIOS setup ,F10 key immediately after power, run the hdd diagnostics.
**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
01-16-2010 07:13 PM
Thanks, I'll give it a try. I was starting to wonder about the hard drive too. Seems to be nearly complete on the reinstall. It gets all the way through the recovery disks to reboots and intsalls HP pre-install software package 1 . It then hangs up on HP Preinstall software package 2.
So I'm hoping that that the "factory reset" might do it.
Again
Thanks
08-14-2013 10:02 AM
I used the factory reset through the trouble shoot. I tried to reset it to make another set of disc because I lost mine. I called to order them and was told that since my computer was working they couldn't sell them to me. Instead they were trying to sell me a care package. I finally got a set through another tech. But anyway my factory reset is still there. But It doesn't reset the part of making a set of disc though. Good luck!!