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‎01-23-2022 04:51 PM

HP Recommended
Product: HP Stream 14-cb161wm Laptop PC
Operating System: Microsoft Windows 10 (32-bit)

I have a hp stream laptop and when I went to reset the laptop it brought me to the recovery page and when I got there I had tried all the possible issues but nothing had worked . please help. 

2 people had the same question
1 REPLY 1

‎01-23-2022 05:10 PM

HP Recommended

Hi:

 

The only suggestion I can offer other than clean installing W10 on your notebook would be to see if using the HP cloud recovery tool to create a bootable USB recovery drive on another Windows PC running W7 64 bit or newer, resolves the problem for you.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10) | HP® Customer Support

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