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Locked

‎03-05-2023 05:41 PM

HP Recommended
Product: HP Laptop - 17-ca2020nr
Operating System: Microsoft Windows 10 (64-bit)

Recently I forgot my PIN so I reset the security so I could change PIN. I made foolish mistake of setting up a administrator password and was attempting to go back and remove. Now my computer has shut down and I forgot the password. Please help. I’m willing to reset to factory default but not sure how to do. This is a personal laptop and not for business. 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-05-2023 05:48 PM

HP Recommended

Hi,

Thank you for visiting the HP Support Community.

In that case it is not permitted to post instructions about locked password, bios password, windows password cause security measures.

According to the Community's Rules of Participation:

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.

Regards. Stay safe.

I work on behalf of HP.

View solution in original post

2 people found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎03-05-2023 05:48 PM

HP Recommended

Hi,

Thank you for visiting the HP Support Community.

In that case it is not permitted to post instructions about locked password, bios password, windows password cause security measures.

According to the Community's Rules of Participation:

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.

Regards. Stay safe.

I work on behalf of HP.
2 people found this reply helpful
Was this reply helpful? Yes No
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