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HP Recommended

Hp laptop Model 14. Just purchased Dec 20th 

1 REPLY 1
HP Recommended

Hi @Matt1611 .

 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.


It seems like you're experiencing an issue with your HP laptop's BIOS. The "System BIOS pending image" message typically indicates that there might be a problem with the BIOS firmware or that a BIOS update is in progress. However, if the laptop cannot turn on and the message is only flashing for a split second, it could be a more critical issue.

Here are steps you can try to troubleshoot the problem:

Hard Reset:

  • Disconnect the laptop from any power source.
  • Remove the battery if it's removable.
  • Hold down the power button for about 15-20 seconds.
  • Reconnect the battery (if applicable) and power source, then try turning on the laptop.

Check Power Supply:

  • Make sure the power adapter is functioning correctly. Try using a different power outlet and power cable.
  • If possible, test the laptop with another compatible power adapter.

BIOS Recovery:

  •  laptops have a BIOS recovery feature that allows you to recover from a failed BIOS update. Check your laptop's manual or HP's support website for instructions on how to perform a BIOS recovery.

 

I hope this helps. 

Take care and have a good day.-

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.