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‎11-12-2024 12:22 AM

HP Recommended
Operating System: Microsoft Windows 11

my hp360 just crashed.  screen says problem with amdacplus.sys file.  What is this file?

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1 REPLY 1

‎11-14-2024 10:37 AM

HP Recommended

Hi @Tomwinter47,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I understand you're experiencing an issue with your Laptop that crashed with an error message.

To understand the issue and help you, please share the details listed below:

 

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

 

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- When was the last time it was working fine?

- Were there any changes made to your laptop recently?

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

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