System crashing.

[SDG3110]

My computer/laptop is restarting with the screen attached with this message. What should I do? It is running on 25H2 Windows 11. I h ave updated all the drivers manually.

[Hawks_Eye]

Hi @SDG3110 

Welcome to the HP Support Community! We're here to help you get back up and running.

Your system is experiencing a stop code crash (commonly called a BSOD), even after updating drivers manually. This usually points to a deeper issue with hardware, system files, or a driver conflict introduced by the 25H2 update. 

Let’s walk through how to stabilize your system.

1. Identify the Stop Code

The screen you shared references windows.com/stopcode, but doesn’t show the actual error name (e.g., IRQL_NOT_LESS_OR_EQUAL, MEMORY_MANAGEMENT). To find it:

• Go to Settings > System > About > Advanced system settings > Startup and Recovery
• Under System failure, check Write debugging information: Automatic memory dump
• After the next crash, open Event Viewer > Windows Logs > System and look for the stop code

 

2. Run System File Checker and DISM

Corrupted system files can trigger crashes even with updated drivers.

Steps:

1. Open Command Prompt as Administrator
2. Run: sfc /scannow
3. After it completes, run:
   DISM /Online /Cleanup-Image /RestoreHealth

Restart your system after both scans.

 

3. Check for Incompatible Drivers

Even manually updated drivers can conflict with 25H2.

• Open Device Manager
• Look for any devices with yellow warning icons
• Right-click and choose Uninstall device, then restart
• If you suspect a specific driver (e.g., graphics or storage), roll back to a previous version

 

4. Disable Fast Startup

Fast Startup can cause instability after major updates.

Steps:

1. Go to Control Panel > Power Options > Choose what the power buttons do
2. Click Change settings that are currently unavailable
3. Uncheck Turn on fast startup
4. Save and restart

 

5. Perform a Clean Boot

This isolates third-party software conflicts.

Steps:

1. Press Windows + R, type msconfig, press Enter
2. Go to Services tab, check Hide all Microsoft services, then click Disable all
3. Go to Startup tab > Open Task Manager, disable all startup items
4. Restart your system

If the crash stops, re-enable services one by one to find the culprit.

Let me know the stop code once you retrieve it, and I’ll guide you further. You’ve already done the right thing by updating drivers—now we’ll dig deeper to restore full stability.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[SDG3110]

Hi,

Thanks for the detailed information. I have already given the laptop to an HP service centre. If the problem persists I will try your methods, but the problem is that the HP website still hasn't uploaded any driver for the 25H2 version of Windows 11. But thanks a lot for your help. I will let you know once I get back my laptop.

[Hawks_Eye]

You are welcome @SDG3110 

That sounds like a thoughtful move—handing it over for a closer look while keeping your options open. 

Once it’s back in your hands, I hope it powers on with smooth, steady confidence. 

If anything still feels off, we’ll dive right back in together. 

Looking forward to hearing how it goes.

Regards,

Hawks_Eye