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HP Recommended
Microsoft Windows 10 (32-bit)
Please help!!!!!

System disabled [60349619]
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Mary1990

 

Hold down the power button for 10 seconds to power down the notebook.

 

Start the notebook and at the password screen type in   75021239  and hit enter.

 

Regards,

 

DP-K

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Windows Insider MVP

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9 REPLIES 9
HP Recommended

@Mary1990

 

Enter    75021239

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended
It keeps saying 'invalid password' and then after three times system disabled[60349619]!! What can i do?

Thank you
HP Recommended

@Mary1990

 

Hold down the power button for 10 seconds to power down the notebook.

 

Start the notebook and at the password screen type in   75021239  and hit enter.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended
I tried other two Times. It keeps saying invalid password
HP Recommended

Hi,

 

In that case, check the following.

 

1.  The halt code ( generated after 3 incorrect entries ) that you've posted is definetely correct.

 

2.  If the halt code you've posted is correct, shutdown the notebook, unplug the AC Adapter and then remove the battery.  Hold  down the Power button for 30 seconds.  Plug in the AC Adapter ( leave the battery out for the moment ), start the notebook and try entering the code 75021239 again.

 

3.  Try entering the code via an external usb QWERTY keyboard.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended
Hi,

I tried the point 2 but it still do not work. I am in Mombasa, kenya and here the Keybord is qwertz, but my laptop has the qwerty system. What can i do in case i find a local usb keyboard?

Thank you ,
Mary
HP Recommended

Hi,

 

You're welcome :generic:

 

If your notebook has a seperate number pad on the right, don't use this, use the number keys that run above the main keyboard to enter the code.

 

Otherwise, you should be Ok to use any external usb keyboard you can get.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended
Hello David!

It worked with a usb keyboard!!!! Thank you sooooo much!!!

XX

Mary
HP Recommended

@Mary1990

 

You're more than welcome and that's good to hear :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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