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Locked

‎10-07-2024 11:13 PM

HP Recommended
Product: HP Stream - 11-y010wm
Operating System: Microsoft Windows 11

Hi, I have a HP 11 stream I tried to factory reset it and I'm not sure what happened then I started playing with it when I could get into the recovery options screen and I added a administrator password that I don't remember now so every time I try one it says disabled. After that when I tried to get the computer working again it won't boot all the way or reset all the way and it says system failed because I believe the driver I erased it and I need it for school and I am in the most utterly need for help ever so please. 

1 REPLY 1

‎10-08-2024 09:01 AM

HP Recommended

Hey @Aallen98,

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

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