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‎09-27-2019 02:02 AM - last edited on ‎09-27-2019 08:08 AM by Retired

HP Recommended
Product: HP NOTEBOOK
Operating System: Microsoft Windows 10 (64-bit)

Product id is- T9G20PA#ACJ

SERIAL NO. IS- [edited]

Product no.-8136

Processor -2.30GHZ

RAM -4GB

After using 1 hour it automatically hanged and slowly power off. After diagnosing a error is coming on Hard drive error 6cq22k-85m9qe-xd7wlk-6oqpo3

1 REPLY 1

‎09-29-2019 09:17 AM

HP Recommended

Hi @shantanu13

 

Welcome to the HP Support Community. 

 

This is a Hard Drive failure. I'd suggest you Contact HP in your region regarding the drive replacement.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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