System error when starting laptop

[haleytk7]

Hello! I have been trying to fix my laptop that has been showing error messages with the hard drive and operating system. I have tried everything I saw on the website so far and cannot seem to bypass the error screens and messaged to use the actual laptop. Please help! Thank you!!

[Max3Aj]

Hi @haleytk7, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
It sounds like your HP Notebook 15-da0014dx is experiencing hard drive and operating system errors that prevent you from booting into Windows. Let's go step by step to troubleshoot and possibly fix the issue:

Step 1: Run a Hard Drive Diagnostic

1. Turn off your laptop.
2. Power it on and immediately press the F2 key repeatedly until the HP Hardware Diagnostics screen appears.
3. Select Component Tests > Hard Drive and run the Quick Test.
4. If the quick test fails, run the Extensive Test for a more in-depth check.
5. If the hard drive test shows an error (e.g., SMART failure, 303, 305, or 3F0 error), your hard drive is likely failing and needs replacement.

Step 2: Check BIOS Hard Drive Detection

1. Turn on your laptop and press F10 repeatedly to enter the BIOS.
2. Go to Storage > Device Configuration and check if the hard drive is detected.
   • If it's not detected, try reseating the hard drive (if you're comfortable opening the laptop).
   • If detected but still not booting, proceed to Step 3.

Step 3: Use Windows Automatic Repair

1. Turn on the laptop and immediately press F11 repeatedly to open HP Recovery.
2. Select Troubleshoot > Advanced Options > Startup Repair.
3. Follow the prompts and see if Windows can repair itself.

Step 4: Repair Windows Using Installation Media

If Startup Repair doesn't work, try reinstalling or repairing Windows:

1. On another PC, download the Windows 10/11 Media Creation Tool from Microsoft's website.
2. Create a bootable USB (at least 8GB).
3. Insert the USB into your HP laptop and boot from it by pressing F9 at startup and selecting the USB drive.
4. Choose Repair your computer to try fixing Windows.
5. If repair doesn’t work, reinstall Windows by selecting Custom Install (backup data first if possible).

Step 5: Replace the Hard Drive (If Necessary)

• If the hard drive test failed in Step 1, you may need to replace the drive and reinstall Windows.
• Install a new SSD for better performance, then reinstall Windows using the bootable USB.

You may check for the HDD and SDD parts on this document - HP 15 Laptop PC Maintenance and Service Guide
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support