Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-09-2021 11:24 PM

HP Recommended
Product: HP Pavilion power laptop 15
Operating System: Microsoft Windows 10 (64-bit)

recently my games are freezing. whenever I try to play game it freezes. I cannot use anything so I force restart my laptop holding the power button. and after my computer is restarted device manager does not detect GPU. to get it back again I must update my bios though it is the same as the current version. and if I try to play the game again it crashes. The hardware is fine I got it checked yesterday. They said everything is fine so I am assuming that is either AMD or windows fault. Can you help me! because I cannot play games now. But if you want to use it for normal use no gaming it does not crash.

AMD 500 series

Hp pavilion power 15

I7 7th gen

16 gb RAM

1 REPLY 1

‎05-10-2021 12:38 AM

HP Recommended

If your Graphics card (GPU) is not detected in Device Manager, BIOS then It’s possible that your graphics card isn’t properly connected, or this is usually caused by incompatible drivers, so be sure to update them. Further, check if your GPU is enabled in your system, update BIOS and uninstall any recent updates.

 

Hopefully, it will resolve your issue!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.