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‎11-15-2021 11:01 AM

HP Recommended
Product: OMEN 15-en0xxx
Operating System: Microsoft Windows 10 (64-bit)

My daughter experienced PC hang while playing back a website-based video in Chrome. 

System interrupts were consuming 99% CPU according to Task manager, +after hard reset I found ACPI event 13 in the Event Viewer suggesting that we update BIOS which is the latest aacording ho HP support assistant. Warranty is active.

Please contact me to investigate. 

4 REPLIES 4

‎11-15-2021 11:06 AM

HP Recommended

: Встроенный контроллер (EC) не ответил в отведенный период времени. Это может означать ошибку в контроллере, его прошивке или неправильном доступе BIOS к контроллеру. Рекомендуется связаться с производителем компьютера для получения обновленной версии BIOS. В некоторых случаях эта ошибка может привести к некорректной работе компьютера.

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‎11-15-2021 11:07 AM

HP Recommended

Диспетчер конфигурации MDM: состояние сбоя команды. ИД источника конфигурации: ({526EC338-58EB-4F76-9C08-7505A9B4CAA5}), тип регистрации: (FamilySafety), имя CSP: (AppLocker), тип команды: (Add: from Replace or Add), результат: (./Vendor/MSFT/AppLocker/FamilySafety/FamilySafetyGroup/StoreApps/Policy).

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‎11-15-2021 11:10 AM

HP Recommended

There was a BugCheck event ID 1001 some 5 minutes earlier, when it crashed and rebooted apparently (I didn't see it)

Компьютер был перезагружен после критической ошибки. Код ошибки: 0x00000133 (0x0000000000000001, 0x0000000000001e00, 0xfffff800848fb320, 0x0000000000000000). Дамп памяти сохранен в: C:\WINDOWS\MEMORY.DMP. Код отчета: 31b635ed-d4a8-4161-9a7b-46ccc344ab5b.

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‎11-15-2021 11:11 AM

HP Recommended

the dump may have not been created: volmgr event ID 161

Не удалось создать файл дампа из-за ошибки при создании дампа.

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