System issue

[User327]

I purchased the Laptop on 4th September, one day while trying to shut down, there was only option of Update and shutdown, hence chose that option and now am unable to login.

The technician took 40minutes and asked me to have an external USB and laptop for datta transfer. When I said that's not possible, so he told technician would visit within 24-48 hours.

Every day I have been calling and following up, it's been 10days and no technician has visited to resolve the issue.

Every day the technician assigned is a different person and I had to call myself to let them know that they need to visit at this location and still no response. Not even answering the calls.

What kind of service is this?

[A_Gayathri]

Hi @User327, 

Welcome to the HP Support Community

I understand you're going through a very frustrating experience with your laptop and the service process. Being without a functional laptop for an extended period, especially with the kind of follow-up and lack of responsiveness you're describing, is certainly not acceptable, especially when you rely on the device.
 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support

[User327]

There is no solution on that link..I need technician to visit ASAP 

[User327]

Can you atleast escalate it to someone..there is no progress yet?